Every company says they have the best customer service. Every single one, including you.
You might believe you have the best service, but why should a prospect believe you? What specific promise can you make regarding an important service that not only WILL you deliver, but your competition CAN’T?
That’s the rub, isn’t it? Easy to say you’re the best. Harder to prove.
Watch my weekly Uncopyable Rambling to learn how you can really make service a competitive advantage.
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It’s mostly one syllable words, just like I talk!
Steve’s consulting clients have ranged from solo entrepreneurs to Fortune 100 mega-corporations, including Proctor & Gamble (advising on the Swiffer WetJet product launch), Nordstrom, Starbucks, Caterpillar, PPG, and Greystar Real Estate, to name a few. He has also consulted for many of North America’s largest exhibitions, including CONEXPO-CON/AGG, the International Manufacturing Technology Show, the Work Truck Show, AAPEX, and the Sweets & Snacks Expo.
Steve has presented over 1500 speeches and workshops around the world for corporations and trade associations in 126 different industries, including the prestigious main TED Conference. Besides his seven books, Steve has written for, and been featured in, over 250 publications, including "Fast Company," "Business Week," "Fortune," the "Wall Street Journal," the "Washington Post," and Highlights for Children. (OK, he made that last one up.)