You want shampoo? We’ll give you shampoo, you jerk! by steveamiller | Jul 16, 2008 | customer service, experience marketing, marketing, the customer | 2 comments 2 Comments Don Giammo on July 16, 2008 at 11:36 am What a bold yet damaging statement on their part. I’d be afraid to ask more than once for a piece of pie in their restaurant… you have to know what’s coming… “You da guy that asked for pie…? Here’s your pie, Bozo…” SPLAT! Ironically, it would be all eight pieces to make up one complete pie, so the Rosen Center message would be clear, and consistent with their shampoo policy. Reply Theresa on July 17, 2008 at 7:35 am Love the video Steve. Another example of customer service gone astray; Perhaps you should send the link to your blog to the management of the Rosen Center, see how they like that … Reply Submit a Comment Cancel replyYour email address will not be published. Required fields are marked *Comment Name * Email * Website Save my name, email, and website in this browser for the next time I comment.