A few weeks ago I shared my terrible customer service experience with Bud Clary Jeep in Auburn, WA.

I have since had my Jeep serviced at a different dealer – Larson Chrysler Jeep in Puyallup, WA. My experience was polar opposite. They were great.

But the Bud Clary Jeep saga continues with their post-service survey!

Watch this week’s Uncopyable Business video and see why Larson Jeep got my two thumbs up and Bud Clary’s follow-up completely falls flat.

Click here to download Steve’s latest FREE whitepaper, “5 Branding Strategies to Differentiate Your Company from the Competition.”