I think we all have a love-hate relationship with new technology. At the same time, we need to be very careful to not let technology get the upper hand, allowing it to cloud our thinking and our relationships with customers.
What is that danger exactly and how is it similar to an issue raised in a 1990 TV commercial?
Your message this week really hits the mark. So many organizations are so dependent on technology they have no idea on how to communicate with customers. The companies invest so much in technology they insist on using it to protect their investment. However they lose touch with their moose.
Thanks, Phil. I’m very concerned companies will move even farther away for personal contact!
Thanks for this. The commercial you cite is my favorite business commercial. As always, you are right on the money, my friend. Thanks for the reminder.
As always, thank YOU, Jim for your long time support!