Apparently, my book is “Horrible!”

After 73 perfect 5-star reviews on Amazon, the streak was broken! My book, UNCOPYABLE: How to Create an Unfair Advantage Over Your Competition, received a ONE-STAR review! In fact, the headline said my book was “Horrible!” What do I think about that?...

5 Bad Mistakes in ONE Customer Experience

My Jeep Grand Cherokee needed service. The air conditioning stopped working, so I took it to Bud Clary Auburn Jeep in Auburn, WA. Big mistake on my part! Turned into a major hassle…took a bunch of my and my smokin’ hot wife, Kay’s time. And it’s STILL not fixed. Bud...