Last week my good friend, Mark Sanborn, had a bad customer service experience with American Airlines. As happens too often, AA handled it badly. Watch Mark’s Facebook rant and the lessons we can learn for providing better service to our own customers.
Please comment and share!
Great Vid today. Uhhhggg – Airlines. Always an adventure.
When I started in sales and customer service, I heard a line that really stuck:
“Do what you said you were going to do, how you said you were going to do it, when you said you would do it, at the price you said you would do it for.”
That one stuck with me all these years. I try to live by that. And when things don’t go as planned, let your customers know. They do appreciated the updates.
Great comment, Dan! I heard a similar mantra many years ago and will say everybody should have it posted above their desks!
The reason they are not telling you the truth is because they would have to give you free vouchers. And that ain’t happening!