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My smoking’ hot wife, Kay, our bipolar border terrier, Shaka, and I just returned from a 14-day, 3206.3 miles road trip. In 30 years of marriage we’d never taken a long road trip. I can now check that off my bucket list!

Of course, over 14 days we stayed at several small motels and ate at numerous restaurants that allowed dogs, giving us the opportunity to have some really great and too many not-so-great customer experiences.

Interestingly enough, there was ONE very big difference between the great and the not-so-great. A simple, but critical difference.

Watch this week’s video and learn what that one difference is and why YOU should make sure you’re embracing it.