I stayed at the Hilton Riverside in New Orleans a couple of weeks ago and, of course, received the automatic email request to take survey afterwards. We all get these. Maybe your company does customer satisfaction surveys, too.
It got me to thinking about how customers actually come up with the ratings they do give us. You may not think of this, but to a certain level you can actually influence how people rate your company beyond the commonly thought ways. And it might be easier than you think!
Watch this week’s UNCOPYABLE BUSINESS video and find out how to do it! (NOTE: there were some video issues, but they don’t affect the message.)
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