by Steve Miller | Jun 18, 2017 | Amazon, customer relationship, customer service, technology, Whole Foods
Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!) But really, what do YOU think about all this? How far should businesses go in using technology to...
by Steve Miller | Feb 19, 2017 | bad marketing, Innovation, marketing, uncopyable, Whole Foods
Last week I shared the fallen-from-financial-markets-grace story of Whole Foods Markets. Once the organic juggernaut of supermarkets Whole Foods allowed the competition to catch up without much of a fight. Now they’re closing stores. They’re also making what I think...
