by Steve Miller | Jan 21, 2014 | customer service, experience marketing, Travel
On January 1, my college golfer daughter, Kelly, and I flew to Palm Springs. Every winter her top gun swing coach goes there for a few weeks and almost all his players – high schoolers, college, and tour pros – fly in for a few days of intense lessons and...
by Steve Miller | Aug 22, 2010 | customer service, marketing, Small business, Small business marketing, the customer, Travel
Those of us old enough to remember the good old days of flying can't believe that today's new leader in customer service and experience is (drumroll) Southwest Airlines! If you read my recent post about Southwest, you may have seen the comments from others who...
by Steve Miller | Jun 20, 2009 | branding, experience marketing, marketing, Travel
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by Steve Miller | Oct 4, 2006 | customer service, the customer, Travel
Wow, I just got off the phone with my good friend, Ed Oakley, CEO of Enlightened Leadership Solutions. Ed has authored a new book, Leadership Made Simple, which I’ll talk about more in a future entry. He had a travel horror story to share with an important...
