by Steve Miller | Sep 25, 2012 | customer service, the customer, Trust
I'm sorry, gang. I didn't realize how long it's been since my last post! How time flies when you're having fun, right? I've had a pretty full end of Summer between family and work. I spent eight days in Chicago for the 2013 International...
by Steve Miller | Sep 21, 2011 | customer service, marketing, the customer
Sometimes I feel like a writer for comedians, talk show hosts, and Saturday Night Live during a political campaign or when Bill Clinton was president. When it comes to corporate CEOs and businesses, the jokes just seem to write themselves. In Notflix's...
by Steve Miller | Aug 22, 2011 | customer service, experience marketing, marketing, Old Rules, Small business, Small business marketing, the customer
This is Part 7 in my series, The Old Rules of Business That Still Matter. Links to previous Rules are available in right sidebar. Every four weeks I pay $85 for a haircut. $85. And I'm told that's actually a DISCOUNT off my barber's stylist's...
by Steve Miller | Aug 18, 2011 | customer service, marketing, Old Rules, Small business, Small business marketing, the customer
This is Part 6 in my series, The Old Rules of Business That Still Matter. Links to previous Rules are available in right sidebar. As mentioned before, I've had amazing response to my Old Rules series. The cool thing has been how people have reacted...
by Steve Miller | Aug 15, 2011 | marketing, Old Rules, Small business, Small business marketing, the customer
I've received amazing response to my Old Rules of Business series. So far I've posted five rules and I have several more to go (PLUS all those great suggestions all of you have sent in!). Several of the Old Rules have been reprinted in trade and industry...
by Steve Miller | Aug 6, 2011 | customer service, marketing, Small business, Small business marketing, the customer
This is Part 5 in my series, The Old Rules of Business That Still Matter. Previous Rules can be read by clicking these links: Old Rule #1: It's All About People Old Rule #2: It's X Over Y Old Rule #3: Everything Walks the Talk Old Rule...
