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The Scam Victims Didn’t Want to End

by kaykmiller | Aug 23, 2018 | attachment, customer relationship, marketing, the customer, uncopyable

Have you ever heard about a scam so good that even after it was exposed, the victims didn’t want it to end? It happened, and there are some Uncopyable Lessons to be learned. You might be familiar with the story of Don Lowry and his “Angels.” Lowry was busted back in...

Another CEO Social Media Blunder?

by Steve Miller | Jul 17, 2017 | customer experience, customer relationship, LinkedIn, Marketing Gunslinger, Social media, the customer

I’ve said it over and over, CEO’s need to be very careful about what they send out via the Internet. The latest case in point is the conversation between two CEO’s — one a past customer of a janitorial supply company and the other the CEO of Walter E. Nelson, the...

Forget Sears! United Airlines is Way Dumber!

by Steve Miller | Apr 16, 2017 | bad customer service, the customer

OMG, I thought the recent Sears story was grabbing the attention of America, but United Airlines has THROWN Sears out of the headlines! Wow, what a crazy, stupid situation. Of course, I have an opinion about what’s going on here and I think it’s actually a HUGE issue...

The Opportunity to be Legendary

by Steve Miller | Sep 14, 2015 | customer service, experience marketing, marketing, referral marketing, the customer, Word of Mouth

Don’t anybody move. Keep your hands where I can see them. And you might want to sit down for this. I’ve got a GREAT customer service story for you! And there’s a terrific lesson we can all learn from it. My smoking’ hot wife, Kay, works for the...

Why do you want to leave me?

by Steve Miller | Aug 31, 2015 | bad customer service, customer service, the customer

Several weeks ago Bill Herman, Event Development Director for the Association for Manufacturing Technology, shared a bad customer service story. I should have posted this right after he sent it, but my procrastination has been rewarded with my own congruent...

The Rock Fails the Customer Bucket Challenge

by Steve Miller | Jul 6, 2015 | bad customer service, branding, customer service, experience marketing, the customer

Last Wednesday was my birthday. (If you want to know how old I am, click this link.) My smokin’ hot wife, Kay, took me out for my favorite meal – pizza! – at The Rock here in Federal Way. The Rock has pretty good pizza, pretty good beer, and head-slamming...
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Steve Miller

Kelly’s Dad, Marketing Gunslinger, Amazon #1 Best Selling Author

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Recent Posts

5 Critical Elements Every B2B Marketer Needs in Their Content Strategy

Nov 22, 2022

A successful B2B content strategy requires a lot of thought and planning. You need to think about the goals of your campaign, the target audience, what type of content you will produce, and how you will distribute it. In this blog post, we will discuss 5 critical...

10 Random Business Lessons I’ve Learned in 45 Years

Nov 17, 2022

45 years ago I tried and failed to make it on the PGA Tour. Do you remember me? Even if you're old enough, of course you don't. My MOM didn't know. After that, I tried to be a stuntman in Hollywood. I quickly learned a valuable lesson: There are old stunt men and...

The 3 Biggest Mistakes B2B Websites Make

Oct 25, 2022

I feel like I'm a broken record. (No, I won't explain. Ask your grandfather.) It seems like every time I start working with another B2B company the same three mistakes keep popping up on their website. I understand why this continues to happen. It's because you're in...

Steve Miller
aka Kelly’s Dad & Marketing Gunslinger

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