by kaykmiller | Aug 23, 2018 | attachment, customer relationship, marketing, the customer, uncopyable
Have you ever heard about a scam so good that even after it was exposed, the victims didn’t want it to end? It happened, and there are some Uncopyable Lessons to be learned. You might be familiar with the story of Don Lowry and his “Angels.” Lowry was busted back in...
by Steve Miller | Jul 17, 2017 | customer experience, customer relationship, LinkedIn, Marketing Gunslinger, Social media, the customer
I’ve said it over and over, CEO’s need to be very careful about what they send out via the Internet. The latest case in point is the conversation between two CEO’s — one a past customer of a janitorial supply company and the other the CEO of Walter E. Nelson, the...
by Steve Miller | Apr 16, 2017 | bad customer service, the customer
OMG, I thought the recent Sears story was grabbing the attention of America, but United Airlines has THROWN Sears out of the headlines! Wow, what a crazy, stupid situation. Of course, I have an opinion about what’s going on here and I think it’s actually a HUGE issue...
by Steve Miller | Sep 14, 2015 | customer service, experience marketing, marketing, referral marketing, the customer, Word of Mouth
Don’t anybody move. Keep your hands where I can see them. And you might want to sit down for this. I’ve got a GREAT customer service story for you! And there’s a terrific lesson we can all learn from it. My smoking’ hot wife, Kay, works for the...
by Steve Miller | Aug 31, 2015 | bad customer service, customer service, the customer
Several weeks ago Bill Herman, Event Development Director for the Association for Manufacturing Technology, shared a bad customer service story. I should have posted this right after he sent it, but my procrastination has been rewarded with my own congruent...
by Steve Miller | Jul 6, 2015 | bad customer service, branding, customer service, experience marketing, the customer
Last Wednesday was my birthday. (If you want to know how old I am, click this link.) My smokin’ hot wife, Kay, took me out for my favorite meal – pizza! – at The Rock here in Federal Way. The Rock has pretty good pizza, pretty good beer, and head-slamming...
