by Steve Miller | Jun 18, 2017 | Amazon, customer relationship, customer service, technology, Whole Foods
Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!) But really, what do YOU think about all this? How far should businesses go in using technology to...
by Steve Miller | Jun 14, 2017 | customer relationship, technology
I think we all have a love-hate relationship with new technology. At the same time, we need to be very careful to not let technology get the upper hand, allowing it to cloud our thinking and our relationships with customers. What is that danger exactly and how is it...
