by Steve Miller | Oct 30, 2017 | Steve Jobs, surveys
How often have you asked a group of friends, “Where do you want to go for dinner tonight,” and hear back, “I don’t know. Where do YOU want to go?” The same problem happens in business when we ask customers what they want from us. More often than not, they don’t know....
by Steve Miller | Nov 8, 2016 | customer service, marketing, surveys
I recently had two hotels send surveys after my stays. I’m sure you’ve had this many times, too. But both times when I checked out they asked me to give them the highest rating when I did get the survey. Of course, I’m going to give the rating they...
by Steve Miller | Jan 15, 2014 | bad customer service, bad marketing, customer service, surveys
I have an earache, so my doctor called in a prescription for amoxicillin to our local Rite-Aid. I drove over a couple hours later to pick it up. The pharmacist said he was finishing up my prescription and it would just be a couple of minutes. True to his...
by Steve Miller | Oct 26, 2011 | surveys
I sent out a plea for help yesterday to all my BFFs. I asked that you fill out a very short survey to help me in an upcoming speech. (BTW, if you haven't done that and it's still before Oct 31, 2011 you can still help! Click this link and take the survey....
