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Ask the Right Questions to Find What People Want

How often have you asked a group of friends, “Where do you want to go for dinner tonight,” and hear back, “I don’t know. Where do YOU want to go?” The same problem happens in business when we ask customers what they want from us. More often than not, they don’t know....

Success Makes Cowards Of Us All

Ask any business executive what's important to their company, be they a CEO of a Fortune 500 company, or an entrepreneur with a start-up in their kitchen. Most of the time the answer is "Growth." While everyone means they want growth, the reality is not...

Steve Jobs

My heroes are few and an eclectic bunch. Albert Einstein. Stan Freberg. Harold Ramis. Howard Luck Gossage. Maybe a few others. My heroes aren't so much people I put on a pedestal. They're people I would like to know personally and have long conversations with....