by Steve Miller | Mar 20, 2017 | customer service, Innovation, marketing, Shep Hyken
Every company says they have the best customer service. Every single one, including you. You might believe you have the best service, but why should a prospect believe you? What specific promise can you make regarding an important service that not only WILL you...
by Steve Miller | Mar 11, 2009 | branding, customer service, marketing, Scott McKain, Shep Hyken, strategy, the customer
I have two very good friends who are coming out with new books you should have a look at. Shep Hyken's book, The Cult of the Customer, is slated for publication early April. But you can pre-order it through this special website, The Cult of the Customer /Friends,...
