by Steve Miller | Jul 24, 2017 | customer experience, Disney, experience marketing, Hotels, Innovation
At last week’s D23 Expo, Walt Disney Parks & Resorts announced a new Star Wars-inspired resort will open in 2019. The thought of a Star Wars themed hotel doesn’t really rev me up, but read what Bob Chapek, Chairman of Walt Disney Parks & Resorts, had to say:...
by Steve Miller | Sep 3, 2011 | advertising, Books, Hotels, marketing, Old Rules, Small business, Small business marketing
This is Part 8 in my series, The Old Rules of Business That Still Matter. Links to previous Rules are available in right sidebar. We're ALL trying to grow our business. We're ALL looking for ways to generate new prospects and new customers. We use email,...
by Steve Miller | Sep 7, 2010 | customer service, Hotels, marketing, Small business, Small business marketing, the customer
As you know, I travel a lot, which means I get to stay in a lot of hotels. (And for those of you long-time readers, I STILL want fitted sheets!) It seems that nowadays every hotel sends an email requesting I fill out a survey after I've stayed. For that matter, it...
by Steve Miller | Jul 2, 2010 | customer service, Hotels, marketing, Small business, Small business marketing, the customer
I may have used this title before, but it's worth using again and again. I often get emails asking why I talk about stuff like the Hilton Garden Inn Tri-Cities/Kennewick example. Aren't those just customer service stories and don't really have anything to...
by Steve Miller | Jun 29, 2010 | customer service, Hotels, marketing, Small business, Small business marketing, the customer
I just finished one of those six-week travel marathons that occasionally clogs my calendar. Not six weeks non-stop travel, mind you, but travel to six different cities over six weeks with barely enough time at home in between to open mail, walk the dogs, and reassert...
