by Steve Miller | Oct 3, 2016 | Books, experience marketing, Innovation, Peter Drucker
Last week I attended Graph Expo, the print,/imaging/graphics industry big show. At the opening session I heard a presentation on the State of the Industry and learned a startling statistic about the S&P 500 that applies to ALL companies in ALL industries....
by Steve Miller | Sep 19, 2016 | bad customer service, experience marketing
I spent last week at the massive IMTS exhibition in Chicago. Instead of using Uber, I chose to use the Chicago cabs. What a mistake! Watch my rambling (RANT) this week about their terrible customer service and learn what business lessons we can all take away from my...
by Steve Miller | May 31, 2016 | advertising, experience marketing, Fun, marketing
Emirates Airline has created a highly engaging and entertaining advertising/marketing campaign featuring flight attendants at sporting events around the world. They put on a “safety” demonstration based on the sport being played. Here they are at a Los...
by Steve Miller | Sep 14, 2015 | customer service, experience marketing, marketing, referral marketing, the customer, Word of Mouth
Don’t anybody move. Keep your hands where I can see them. And you might want to sit down for this. I’ve got a GREAT customer service story for you! And there’s a terrific lesson we can all learn from it. My smoking’ hot wife, Kay, works for the...
by Steve Miller | Jul 6, 2015 | bad customer service, branding, customer service, experience marketing, the customer
Last Wednesday was my birthday. (If you want to know how old I am, click this link.) My smokin’ hot wife, Kay, took me out for my favorite meal – pizza! – at The Rock here in Federal Way. The Rock has pretty good pizza, pretty good beer, and head-slamming...
by Steve Miller | Jan 21, 2014 | customer service, experience marketing, Travel
On January 1, my college golfer daughter, Kelly, and I flew to Palm Springs. Every winter her top gun swing coach goes there for a few weeks and almost all his players – high schoolers, college, and tour pros – fly in for a few days of intense lessons and...
