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Can Great Customer Service Still Cost You Sales?

by Steve Miller | Mar 5, 2019 | customer service, Sales

I took my Jeep in for an oil change recently and had an interesting experience that made me think. What if you delivered great customer service, but it still cost you a sale? Listen to my story and how I compare it to another service experience from many years ago....

My Interview with Tom Shane (audio)

by Steve Miller | Oct 28, 2018 | customer relationship, customer service, Shane Co., Tom Shane

Their branding promise is, “You’ve got a friend in the diamond business.” If you live in an area where Shane Co. has a location, you’ve probably heard the iconic commercials produced and voiced by founder Tom Shane and his son Rordan. I was...

Update on the 5 Customer Service Mistakes Debacle!

by Steve Miller | Jul 22, 2018 | bad customer service, customer experience, customer relationship, customer service

A few weeks ago I shared my terrible customer service experience with Bud Clary Jeep in Auburn, WA. I have since had my Jeep serviced at a different dealer – Larson Chrysler Jeep in Puyallup, WA. My experience was polar opposite. They were great. But the Bud...

The BIG Difference Between Service And Experience

by Steve Miller | May 7, 2018 | customer experience, customer service, Gallery Furniture, Lifestyle Business Owner, Mattress Mack

I was recently interviewed by Aaron and Mayumi Muller on the Lifestyle Business Owner Show and we got into a discussion on why I don’t feel great customer service is enough to make you Uncopyable. To be sure, there are places where great customer service can give you...

Great Customer Service Doesn’t Make You Uncopyable

by Steve Miller | Aug 14, 2017 | customer experience, customer service

There appears to be a blind spot in most corporation’s marketing strategies. Most organizations get the fact it’s very difficult to separate from the competition through product capabilities and quality. But far, far too many have shifted to the cliched statement of...

Technology Part 2: Amazon Buys Whole Foods!

by Steve Miller | Jun 18, 2017 | Amazon, customer relationship, customer service, technology, Whole Foods

Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!) But really, what do YOU think about all this? How far should businesses go in using technology to...
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Steve Miller

Kelly’s Dad, Marketing Gunslinger, Amazon #1 Best Selling Author

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Recent Posts

5 Critical Elements Every B2B Marketer Needs in Their Content Strategy

Nov 22, 2022

A successful B2B content strategy requires a lot of thought and planning. You need to think about the goals of your campaign, the target audience, what type of content you will produce, and how you will distribute it. In this blog post, we will discuss 5 critical...

10 Random Business Lessons I’ve Learned in 45 Years

Nov 17, 2022

45 years ago I tried and failed to make it on the PGA Tour. Do you remember me? Even if you're old enough, of course you don't. My MOM didn't know. After that, I tried to be a stuntman in Hollywood. I quickly learned a valuable lesson: There are old stunt men and...

The 3 Biggest Mistakes B2B Websites Make

Oct 25, 2022

I feel like I'm a broken record. (No, I won't explain. Ask your grandfather.) It seems like every time I start working with another B2B company the same three mistakes keep popping up on their website. I understand why this continues to happen. It's because you're in...

Steve Miller
aka Kelly’s Dad & Marketing Gunslinger

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