by Steve Miller | Jul 10, 2017 | Apple, customer relationship, experience marketing, uncopyable
Are you old enough to remember when air travel was a real pleasure? I started actively flying (primarily on American) when I was a freshman at Purdue University. Flying was fun. I looked forward to the experience. 36 years ago American Airlines started its frequent... by Steve Miller | Jul 4, 2017 | bad customer service, customer relationship, experience marketing
My smoking’ hot wife, Kay, our bipolar border terrier, Shaka, and I just returned from a 14-day, 3206.3 miles road trip. In 30 years of marriage we’d never taken a long road trip. I can now check that off my bucket list! Of course, over 14 days we stayed at several... by Steve Miller | Jun 18, 2017 | Amazon, customer relationship, customer service, technology, Whole Foods
Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!) But really, what do YOU think about all this? How far should businesses go in using technology to... by Steve Miller | Jun 14, 2017 | customer relationship, technology
I think we all have a love-hate relationship with new technology. At the same time, we need to be very careful to not let technology get the upper hand, allowing it to cloud our thinking and our relationships with customers. What is that danger exactly and how is it... 
