by Steve Miller | Feb 6, 2019 | bad customer service, customer experience
Last week my smoking’ hot wife, Kay, and I had the need to reach out for help from three different vendors. Two were excellent examples of how to help a customer and one was a dismal failure. Besides being examples of what and what not to do, these are great...
by Steve Miller | Jul 22, 2018 | bad customer service, customer experience, customer relationship, customer service
A few weeks ago I shared my terrible customer service experience with Bud Clary Jeep in Auburn, WA. I have since had my Jeep serviced at a different dealer – Larson Chrysler Jeep in Puyallup, WA. My experience was polar opposite. They were great. But the Bud...
by Steve Miller | May 7, 2018 | customer experience, customer service, Gallery Furniture, Lifestyle Business Owner, Mattress Mack
I was recently interviewed by Aaron and Mayumi Muller on the Lifestyle Business Owner Show and we got into a discussion on why I don’t feel great customer service is enough to make you Uncopyable. To be sure, there are places where great customer service can give you...
by Steve Miller | Dec 2, 2017 | customer experience, experience marketing
What do you REALLY do to separate your company from the competition? Working to be UNCOPYABLE isn’t just some cute “marketing theory of the moment.” Being “better” than the competition is a short term play. You know that. You MUST not just be better. To develop...
by Steve Miller | Nov 6, 2017 | customer experience, expectations
I stayed at the Hilton Riverside in New Orleans a couple of weeks ago and, of course, received the automatic email request to take survey afterwards. We all get these. Maybe your company does customer satisfaction surveys, too. It got me to thinking about how...
by Steve Miller | Oct 8, 2017 | bad customer service, bad marketing, customer experience
Last week my smokin’ hot wife, Kay, and I spent six days at the new Westin Nanea Ocean Villas on the island of Maui. Our 30th anniversary is coming up next week and we’d spent our honeymoon on Maui. We planned to go back to celebrate. Serendipitously (or so we...
