by Steve Miller | Feb 6, 2019 | bad customer service, customer experience
Last week my smoking’ hot wife, Kay, and I had the need to reach out for help from three different vendors. Two were excellent examples of how to help a customer and one was a dismal failure. Besides being examples of what and what not to do, these are great...
by Steve Miller | Jul 22, 2018 | bad customer service, customer experience, customer relationship, customer service
A few weeks ago I shared my terrible customer service experience with Bud Clary Jeep in Auburn, WA. I have since had my Jeep serviced at a different dealer – Larson Chrysler Jeep in Puyallup, WA. My experience was polar opposite. They were great. But the Bud...
by Steve Miller | May 14, 2018 | bad customer service
My Jeep Grand Cherokee needed service. The air conditioning stopped working, so I took it to Bud Clary Auburn Jeep in Auburn, WA. Big mistake on my part! Turned into a major hassle…took a bunch of my and my smokin’ hot wife, Kay’s time. And it’s STILL not fixed. Bud...
by Steve Miller | Oct 8, 2017 | bad customer service, bad marketing, customer experience
Last week my smokin’ hot wife, Kay, and I spent six days at the new Westin Nanea Ocean Villas on the island of Maui. Our 30th anniversary is coming up next week and we’d spent our honeymoon on Maui. We planned to go back to celebrate. Serendipitously (or so we...
by Steve Miller | Jul 4, 2017 | bad customer service, customer relationship, experience marketing
My smoking’ hot wife, Kay, our bipolar border terrier, Shaka, and I just returned from a 14-day, 3206.3 miles road trip. In 30 years of marriage we’d never taken a long road trip. I can now check that off my bucket list! Of course, over 14 days we stayed at several...
by Steve Miller | Apr 16, 2017 | bad customer service, the customer
OMG, I thought the recent Sears story was grabbing the attention of America, but United Airlines has THROWN Sears out of the headlines! Wow, what a crazy, stupid situation. Of course, I have an opinion about what’s going on here and I think it’s actually a HUGE issue...
