by Steve Miller | Jul 1, 2019 | Amazon, Home Depot
After 73 perfect 5-star reviews on Amazon, the streak was broken! My book, UNCOPYABLE: How to Create an Unfair Advantage Over Your Competition, received a ONE-STAR review! In fact, the headline said my book was “Horrible!” What do I think about that?...
by Steve Miller | Dec 5, 2018 | Amazon, Starbucks
I first noticed this when Starbucks introduced a major pivot in their offerings. Then last week I discovered Amazon slipped in a very interesting and similar twist to their shipping services. Is it possible for smaller businesses to learn from these behemoths and...
by Steve Miller | Jul 8, 2018 | Amazon, disruption, uncopyable
How many of us (especially those in the B2B world) thought Amazon could ever be a direct competitor? Not very many, I’d guess. Now, to “get Amazoned” has become a very real threat! But, when you think about it, Amazon is just acting like a smart...
by Steve Miller | Jun 18, 2017 | Amazon, customer relationship, customer service, technology, Whole Foods
Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!) But really, what do YOU think about all this? How far should businesses go in using technology to...
by Steve Miller | Apr 3, 2017 | Amazon, Disney, Innovation, Steal Genius, Uncategorized
I’m always on the lookout for ideas and illustrations (good and bad) I can share with my BFFs. Achieving Uncopyable status is HARD, so the more examples we can see, the better. This past week I found three such opportunities – each representing a different...
