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I’ve said it over and over, CEO’s need to be very careful about what they send out via the Internet. The latest case in point is the conversation between two CEO’s — one a past customer of a janitorial supply company and the other the CEO of Walter E. Nelson, the supply company.

The customer is unhappy with the lack of service he’s getting from a sales rep and complains directly to Walter E. Nelson’s CEO. The response is, shall we say, unsatisfactory, so the customer posts the conversation on LinkedIn for comments.

Watch this week’s Uncopyable Business! Read the conversation and let me know your comments.

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