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Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!)

But really, what do YOU think about all this? How far should businesses go in using technology to manage customer relationships. And shouldn’t the customer have a say in all this?

Join Steve in a follow-up discussion and learn why technology isn’t a hammer. It’s a shield!