Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!)
But really, what do YOU think about all this? How far should businesses go in using technology to manage customer relationships. And shouldn’t the customer have a say in all this?
Join Steve in a follow-up discussion and learn why technology isn’t a hammer. It’s a shield!
Steve, terrific post. As someone who worked in sales for a lot of years and is now helping college students connect with jobs and internships, we understand the value of soft skills (thinking critically, communicating articulately, collaborating with others).
A wise person (Steve Miller!) has said, “people don’t do business with companies – people do business with people.” With the advancement of AI, the ability to connect with other people is not less important – it is even more important and is a skill that will grow in importance with smart companies.
Touché, Mr. Connon! Critical thinking. Articulate communication. Collaboration.
I think I’m good at two out of three!