Need shoes? I recommend you do what I did, and order from one of our Uncopyable Rock Stars: Zappos.
I love that the Zappos branding promise is summed up in the printed message on the box. And when I ordered shoes recently, Zappos definitely delivered.
I needed white shoes a couple weeks ago, ASAP. Yes, I’m a gifted procrastinator!
I went to our local DSW and my fears were confirmed: I’d waited too long. I found a pair on clearance, but it was sold out in my size. “Check online,” I was told. I did, and DWS.com had them! Alas, there was no apparent way to expedite them, and no phone number. I opened a “Chat.” A message popped up and told me it would be 21 minutes until I could expect a response.
Then this message appeared: “Your chat has ended.”
Steve suggested I try Zappos, and since I always take his suggestions, that’s what I did. I called the phone number I found online. Within one minute, a real person answered. During the short wait, I heard this recorded message: “Press One to hear the Joke of the Day.” If you know anything about me, you know I immediately pressed ONE!* I was still chuckling when the phone was answered by David. He was friendly and helpful, and offered to expedite my order – for no charge. “You’re my last call of the day!” he said cheerfully. Maybe he would have done the same for anyone, but I felt special.
The shoes arrived. I kept two of the pairs from Zappos and will return the other, using a FREE shipping label I printed online. The DSW pair is going back to the store – and I’ll take them myself since returning them would cost an extra $8.50.
The next time I need shoes, I’ll skip DSW and order from Zappos, an Uncopyable Rock Star.
*The joke: Q: Why should you never tell a secret in a Corn Field? A: Because the Corn has EARS. 😉