Amazon vacuums up Whole Foods. Pega World plans AI world domination. The technology steamroller continues to upset the apple cart of business. (What a mixed metaphor!) But really, what do YOU think about all this? How far should businesses go in using technology to manage customer relationships. And shouldn’t the customer have a say in all this? Join Steve in a follow-up discussion and learn … [Read more...]
What Should Whole Foods Do To Survive?
Last week I shared the fallen-from-financial-markets-grace story of Whole Foods Markets. Once the organic juggernaut of supermarkets Whole Foods allowed the competition to catch up without much of a fight. Now they’re closing stores. They’re also making what I think is a BIG mistake. Whole Foods is now discounting prices to get closer to the new competitors, mainly Kroger, Wal-Mart, and Costco. … [Read more...]